Some examples Of Big Brands Getting Super Creative With Digital Marketing & Growth Hacking?

1. Patanjali

Patanjali is like a ménage of products in India now. You can see the television advertisements, hoarding and ad campaigns of Patanjali running all over the way. Patanjali has been rated and reviewed as the “Best Ayurvedic Indian FMCG (Fast Moving Consumer Goods)” company, started in 2008 by Baba Ramdev and Acharya Balkrishna in India. It has taken an extra special place in people’s hearts and minds by conserving the motto – “Prakriti ka ashirward” (nature’s blessing).

Has anyone wondered how Baba Ramdev’s Patanjali made it’s so unshared and unique place in the market? Let’s dig into the past and find out how Baba Ramdev has created such an exponential history in Indian Market.

Journey of Baba Ramdev………

Thousands of people, old and young, used to sit beside their TV and try his yoga exercises to stay fit and healthy. People had known him as a famous personality but hardly few knew about the struggle he had in his early days of life.

Born as Ramkrishna Yadav on 11 Jan 1965 in the district of Haryana, Baba Ramdev belonged to a poor Indian family. He joined Yoga Monastery (Gurukul) in Khanpur village and started learning the techniques of Yoga.

There, he earned a postgraduate degree with the specialization in Sanskrit Grammar, Hindu Philosophy, Yoga, Vedas, and Upanishads. After Gurukul, he took the Sanyas and changed his name to Ramdev.

After changing his name, he offered free yoga training to villagers across Haryana and with so much self-discipline and meditation; he went to the Himalayas and researched Indian scriptures

He stayed there for several years and become the founder of “Yoga Empire Divya Mandir Trust” with the help of Acharya Karamveer and Acharya Balakrishnan established in 1995, Haridwar.

During the span of time, when Yoga started gaining popularity in western culture, Baba Ramdev became the model of popularizing Yoga in India as well as around the world. He started broadcasting program named “Divya Yog” that airs on Aastha TV.

With his stay in the Himalayas, his interest started in the Ayurveda and he inaugurated “Patanjali Yog Peeth Trust” which is actively engaged in the research for the healing powers of Yoga and Ayurveda.

This trust had provided free services to millions of people which had built a great faith in Ayurveda, Yoga and of course Baba Ramdev.

The trust was acknowledged by many awards and recognitions; and received great funding by Scottish couple of Indian Origin which led to born a brand name – Patanjali.

So, how Patanjali has become the fasted growing Ayurvedic company with the impressive revenues of 5000 Cr. (2015-16) and 1000 dedicated centers all over India (400 in Delhi and 270 in Mumbai)?

What kind of Growth Hacking Strategy followed by Baba Ramdev and his partners to push the Patanjali at top-notch which is only a few years old in the market where companies like Hindustan Unilever and P&G are almost 8 decades old?

Baba Ramdev has acted as a Brand Ambassador for Patanjali who single-handedly responsible for its success. As per Baba Ramdev, Patanjali only focuses surpassing information to people that “Revenue of Patanjali is for Charity and not for Brand Owners”, however from any business point of view, it’s a complete organized and fully planned business.

By the virtue of modernization, Baba Ramdev has followed all the parameters of a Growth Hacking in a very subtle but classy way.

Growth Hacking is a process of both conventional and unconventional marketing experiments across the channels and product development to find the effective and efficient ways to grow a business. It’s main focus on building, engaging, converting and retaining the user base of a business.

And Growth Hacker is the “White Hat Hacker of Marketing” whose true north is growth of the company. Here Patanjali’s Growth Hacker is our own Baba Ramdev.

Definition and concept of Growth Hacking were invented by Sean Ellis in 2010. The algorithm revolves around 5 basic stages: Acquisition, Activation, Retention, Referral and Revenue.

1st & 2nd Stage: Acquisition & Activation:

Acquisition stage defines how to acquire users from different channels and Activation is when the user decides to take action and use your product.

How Baba Ramdev’s followers become the resource of acquisition -consumers?

Patanjali has a major advantage over other companies as it is associated with a very famous personality – Baba Ramdev, who is a health guru followed by famous Bollywood and Hollywood stars.

He is a yoga guru who has untold millions of fan following on Social Media as well as in real life and he is the one who can directly popularize Patanjali through his yoga camps.

Baba Ramdev has direct interaction with the consumers that has created a positive and trustworthy face value of Patanjali and helped to promote the brand even internationally.

Recently Baba Ramdev has promoted his brand on the reality show “India’s Best Dramebaaz” which is also sponsored by Patanjali and comedy show “The Kapil Sharma show”.

He also has a good political support from the BJP government. He was called to lead the World Yoga Day celebration on 21st June 2015 by the Prime Minister himself.

Use of Modern Marketing Tool………..

Digital Marketing has played a major role in the success of Patanjali too. Patanjali is regular in promoting new products through e-mails with the help of Digital Marketing and Content Marketing Tools; Patanjali has attracted consumers by bombarding ads and educating them on the importance of Ayurvedic products through blogs and articles.

His focus is not on proclaiming why Patanjali is the best but he has just shown the reason why to left old products and use new ones.

Not company only, CEO Baba Ramdev is digital himself. He has 541K followers and 5.7 million people on Facebook have liked his page.

Unlike other herbal brands, Patanjali has its own brand ambassador as a real life Yoga Guru who preached yoga and Ayurveda all his life and hence their brand identity and brand image has been on the same line.

Once customer trust is earned (through Yoga), reaching them (customers) through products becomes easier.

All these quintessential A-plus following and politics support made him a trust worthy and reliable character which led customers to buy Patanjali’s products without a blink of an eye.

Very smartly, he used his years of struggle and achievements to acquire generic potential customers and has built a well deserved FMCG in competition to all the herbal and FMCG market.

He has set a marvelous example of acquisition and activation of users in the industry in the best possible way.

3rd Stage: Retention

Once the user has become an active user of your product, this stage helps the user to come back and stay engage with your product for a longer run.

Nestle Maggi Scam – 2015

In 2015, Maggi- the product of Nestle India, was stamped as “adulterated” product and was banned for consumption by Union Food and Consumer Affairs Minister.

Same time, Baba Ramdev launched Patanjali’s Atta Noodles and announced to hit one million stores by the end of December, 2015. He made sure that it would be cheaper than usual Maggi Noodles.

Even Baba Ramdev made a statement in media against FMCG companies that “Multinational firms like Hindustan Unilever, Colgate and Nestle were bringing people to get fake and adulterated products. Patanjali products always tested in labs”.

As a prominent businessman, Baba Ramdev made sure to target the same audience who was holding their anger of betrayal and guided them the importance of natural products of Patanjali.

Along with that, he made an announcement of new categories such as childcare, skincare and healthcare would enter the market to make Patanjali more promising and ideal solution for people.

Add on factor….

Prices also played an important role in leashing the growth of Patanjali one step ahead of its competitors. Hindustan Unilever and P&G are trying their best level to cope with the competition however the love for Baba Ramdev and Patanjali are not helping them to even stand in the queue.

Baba Ramdev knows that Patanjali can’t conquer the market with higher prices, so he is educating the people about the benefit of using products as well as comparing the prices with other competitors.

Secondly, the ingredients are natural and domestic; the cost of product and making is lesser as compare to International Products.

In this way, he has retained his consumer’s faith and made sure he will provide the best, healthy and cheap products keeping the health of people in mind.

4th Stage: Referral

When the user starts to refer or recommend your product to friends and shares the positive reviews.

Baba Ramdev has suggested Patanjali’s promotion through media and online campaigns and supported Indian industries by creating demands of Swadeshi Products. He requested political parties and Bollywood to create awareness and strengthen Indian economy by replacing foreign products with Swadeshi Products.

Baba Ramdev made sure his preaching should be available to all in the form of DVDs, Video CDs and magazines and has mastered the art of mass customization and practices so that each individual feels that he is talking to them individually which created a chain of fan following and referred by everyone to grab more learning regarding the importance of healthy life.

Baba has the vision to develop World’s largest food and Herbal Park because of which about 7000 people will get direct and 200000 people will get indirect employment opportunities with this project which has already created hush in the youth.

What else you need to be fan of these companies who promise to offer great product with job stability. This is all what a young generation would need.

5Th Stage: Revenue

The most important stage for a company, users fully understand the value of your products and paying for it.

Patanjali is one of the start-ups who have targeted the audiences through two websites mediums: Corporate and E-commerce.

In corporate website .org, Patanjali shares about the mission and philosophy behind Patanjali – the use of ayurvedic products.

Patanjali has also .net e-commerce website through which Patanjali sell products online besides being available with retail chains and under its own distribution centers as per market need.

It is the fasted growing Ayurveda Company with the impressive revenues of 5000 Cr by 2016.

Patanjali has made a surprising expansion in the FMCG sector with its innovative marketing strategies and has bought a revolution in the industry within a very short period of time. It has been doing great in some of the sectors and products like; Foods including jams, biscuits, noodles, oats, pulses and other food products, beverages, Healthcare & Medicines, personal care products and cleaning agents.

The time will come soon when people around the world are going to use Patanjali’s products as substitutes to Hindustan Unilever and P&G.

- See more at: Growth Hacking Strategy of Patanjali - India - Digiperform

2) Reliance Jio

No wonder 2016-17 has been the best years for the Internet Surfers in India, who love to spend their time on the phone and the Internet because of Reliance Jio.

Youngsters can talk for hours and parents can stay in touch with their children who live in other cities without fretting for cost charges, video calling becomes best-loved practices, late night internet surfing, downloading movies and songs and the list goes on and on.

When Reliance Jio (the subsidiary of Reliance Industries) launched on 5th September 2016 officially, Indian users especially youngsters started thanksgiving Reliance Jio even in their dreams. Today, every house has Reliance Jio user.

Reliance Jio has been recorded as the ultimate strategy in the Indian Telecom Industry. Reliance Jio has commended nightmares to fellow telecom providers like Bharti Airtel and Vodafone for their survival.

With the population of 1.2 billion where there are 800 million mobile connection and 200 million Internet users, out of which 63% of the population under the age of 35 years, Reliance Jio aims to enable the transformation by creating a strong and powerful broadband network.

But what made Reliance Jio a huge success…?

What kind of Growth Hacking Strategy was followed by 50 Growth Hackers (Customer Acquisition and Relationship Managers) hired by Reliance Jio exclusively for this program?

Billionaire, Mukesh Ambani has followed the vision goal of his father late Shri Dhirubhai Ambani to provide the services to users as cheap as a post card.

With his vision, Mukesh Ambani with his Special Task Force started working with the aim to acquire “100 million users in 100 days”.

He acknowledges the universal fact that “Globally users pay for either calls and texts or data – they don’t pay for both”. The truth ushers to establish a new industry endeavor in Reliance policies.

Reliance has smartly worked on the Growth Hacking for Reliance Jiothat clearly defines the pathway to start a new strategy and implement the same in the form of data-driven marketing.

Growth Hacking is a process of both conventional and unconventional marketing experiments across the channels and product development to find the effective and efficient ways to grow a business. It’s main focus on building, engaging, converting and retaining the user base of a business and Growth Hacker is the person who helps to accomplish that all.

Definition and concept of Growth Hacking were invented by Sean Ellis in 2010. The algorithm revolves around 5 basic stages: Acquisition, Activation, Retention, Referral and Revenue.

Reliance Jio has made sure to cover up all the stages in the best possible way.

1st& 2nd Stage -Acquisition & Activation:

Acquisition stage defines how to acquire users from different channels and Activation is when the user decides to take action and use your product.

Since September 2016, Reliance Jio has offered a completely free package to its users.

A Great Sign-Up Offer:

This package has offered unlimited voice calls local and STD both, no roaming charges, free 4G internet surfing of movies, music, TV, sports programs etc. till Dec. 2016, initially for users to get addict of free services.

Reliance Jio also made easy to buy 8 Jio Sims with same ID proof (9 Sims are allowed on same ID proof as per TRAI) that also free of cost. This package has sprouted a fanatic lust in the mind of Indian users and led to acquisition and activation of millions of users.

Massive Launch Event: Reliance launched the plan with a massive event that included who’s who from Politics, Bollywood and Indian & International Media to ensure the offer can reach out to Maximum Individuals with multi channel coverage.

3rd Stage-Retention:

Once the user has become an active user of your product, this stage helps the user to come back and stay engage with your product for a longer run.

In December, Reliance Jio made another announcement of extending the free package plan till March 2017 in order to retain their existing users and shaped them to get in habitual of this honeymoon period. It has acted like a cherry on the cake to Reliance users and plan named as Happy New Year Plan.

With this strategy, Reliance Jio has become the first ever Telecom Company to provide Six Months of free unlimited services with the focus to conjure revenues.

4th Stage-Referral:

When the user starts to refer or recommend your product to friends and shares the positive reviews.

Non-Jio also started following the same path as Jio users have recommended Jio to their dear ones and having blast with these free services.

5th Stage-Revenue:

Most important stage for a company, users fully understand the value of your product and paying for it.

As free services are about to end by 31

st

March 2017, Reliance Jio has launched Reliance Jio Prime which is an extension program of Reliance Jio.

Reliance Jio users need to subscribe to Jio Prime in which they can get same old free services within Rs 303. Under this plan, subscribers can avail 30GB of 4G data at the cost of Rs 303 which is the ideal plan as compare to other networks.

As Reliance Jio has managed to cross 100 million Subscribers, they plan to recover the cost of those 6 months within 5 years and start reaping profits.

This whole Growth Hacking Strategy proves that Mukesh Ambani’s main focus to acquire user base with the right vision to provide the best services in cheapest rates and then generate revenue by proving the value of Reliance Jio in the market.

The approach of Reliance Jio is benefitting the users as they are getting twice the value of money while Reliance is confident to procure huge profits with an additional gain of user’s trust and usage.

We hope that reliance will be able to improve on network issues and will create a further win-win for users.